eSIMD Privacy Policy

eSIMD is committed to protecting and respecting your privacy. This Privacy Policy is intended to help you better understand how we collect, use and store your personal information. By using eSIMD, you are agreeing to the terms of this Privacy Policy and, as applicable, the eSIMD Terms of Use.

What information we collect from you

When you purchase something from eSIMD, as part of the buying and selling process, we will collect the following information;

• Your company email address;
• Your account information, such as dates of payment owed and received, TopUp information, and any other information related to your account;
• The level of Service you receive – for example, network faults and other network events which may affect our network Services.

We will also collect information on how you use our Services, which will include the eSIMD profiles to and from which you use for mobile data, which are used for the purposes of billing our Services only. We do not have access to the content of that mobile data.

What we do with your information

Your data will only be used for the specific purposes for which it was collected.
In particular, this means using your information to:

• Manage your account and help you to manage your account;
• Get in touch with you (e.g. if we need to tell you about any problems with a Service);
• Keep things secure and prevent crime and fraud;
• Manage our network and your use of our network;
• Look into any complaints or questions you may raise.

We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies (other than to the extent necessary to specific eSIMD suppliers or merchants solely to the extent required to perform our obligations under our Terms of Use and where such suppliers or merchants have given the appropriate commitments in relation to the security and privacy of your personal information).

Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, or provide you with Services, you are providing us with your consent to our collection and processing of your information and using it for that specific reason only. If after you opt-in, you change your mind, you may, at any time, withdraw your consent for us to contact you for the continued collection, use, or disclosure of your information, by contacting us by e-mail at support@esimd.app. Please note that the withdrawal of consent (other than the sending of marketing messages) may result in the termination of your Services as we may be unable to continue providing them in such a scenario.

Disclosure

Your personal information may be processed by other organisations on our behalf for the purpose of processing applications and providing information or Services to you. The use of personal data for these purposes will remain under our control at all times. We may also disclose your personal information if we are required by law to do so or if you violate our Terms of Use.

Information we Collect from Other Sources

We may obtain information from other third-parties and combine it with information we collect through our Services. For example, if you log into your account through a third party account site (such as your google or apple account), you will automatically grant us access to certain information on you which is stored on that site, such as your name and account information.

How long do we keep your personal information?

We will keep your information for the longer of;

• Any period required by law (for example in relation to records for Value Added Tax);
• The period in which you are using our Services.

How do we keep your personal information secure?

We constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction. Your use of our Services (such as emails or browsing the Internet) is not secure unless you have taken specific steps yourself to otherwise secure or encrypt your usage. Your communications may go through a number of countries before being delivered – as this is the nature of the Internet. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.

Payments

n order to improve our users’ experience and to allow their use of the Services whenever they travel, such as when you make a payment for a roaming plan, we will collect information about your transaction and payment information through a PCI certified third party payment service provider. Your payment shall be processed by the third party PCI vendor and not directly by us, to secure your payment information.

Cookies

Like many other sites, we use “cookies” and other technologies, which store small amounts of information on your computer or device, to allow certain information from your web browser to be collected. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the website can "remember" you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the website.

Age of consent

If you are under the age of majority in your jurisdiction, you must get your parent or guardian's consent to provide your personal information to eSIMD’s website, otherwise, you are not allowed to provide any of your personal information to us.

Updates to our privacy notice

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website or the Support Service after these changes are posted, you agree to the revised policy.

Control over and access to your personal information

If you are concerned about data collected as you visit eSIMD website or use our support Services, please contact us to make the required changes. It’s important to remember that if you delete or limit the use of your personal information, the Services may not function properly.

Contact us

All comments, queries and requests relating to our use of your information are welcomed, or if you wish to exercise any of your rights, you should contact us at info@eSIMD.com